It's common that they tend to forget, the user CANNOT do their job without some help from them. I get irritated when I.T. guys act like they're inconvenienced by the fact that there are problems to deal with.
...had there been no problems, you'd have no JOB!
With that having been said, please give us I.T. guys a break. We're not ALL bad, but it's very common that the few bad apples spoil the bunch. Like this guy: